Service disruption: Duo
February 23, 10:36am
NetID & Duo Duo
 
Feb-23, 10:36am

OTS is currently investigating an issue where 504 Gateway timeouts are present when accessing apps that require Duo to authenticate. We will post an update when we have more information available.

 
Feb-23, 2:51pm
The vendor has reported that the issue for Duo is resolved.

Service disruption: Microsoft Outlook
January 22, 3:16pm
Microsoft 365 & Email Microsoft 365 Microsoft Outlook
 
Jan-22, 3:16pm

OTS is investigating reports of a service disruption with Microsoft Outlook. We will post an update when we have more information available.

 
Jan-22, 11:07pm
OTS is seeing indications that Microsoft email services are becoming available again; however, Microsoft reports that the issue is not yet fully resolved. Their engineers are continuing recovery efforts and refining systems to restore full service.

OTS is actively monitoring the status and will share additional updates as they become available.

 
Jan-23, 9:15am
The issue impacting Microsoft Outlook has been resolved. Please note that some incoming emails could not be received during the disruption.

Service disruption: NetID Management
January 08, 8:54am
NetID & Duo NetID NetID Management
 
Jan-8, 8:54am

NetID Management is having intermittent issues loading or displaying properly. These disruptions are not allowing for password resets or other account management. We will post an update when we have more information available.

 
Jan-8, 11:21am
The issue impacting NetID Management has been resolved.

Service disruption: TU Online Forms
January 07, 4:25pm
Business Applications TU Online Forms
 
Jan-7, 4:25pm

OTS is investigating reports of a service disruption with TU Online Forms.  Form Assembly webforms are causing errors, primarily with Salesforce-based Event Registrations. Engineers are working on the issue but currently there is no timeline for a resolution.  An update will be posted as information becomes available.

 
Jan-8, 8:22am
The issue impacting TU Online Forms has been resolved.

Service unavailable: Towson University Website
November 17, 1:25pm
Web Content & Publishing University Website
 
Nov-17, 1:25pm
OTS is aware of a service outage affecting the Towson University Website. We're actively working to identify the cause and implement a resolution. An update will be made as information becomes available.
 
Nov-17, 2:05pm
OTS has implemented a fix to restore the University Website. We will provide updates as needed with the possibility of a minor disruption after business hours for the full resolution.
 
Nov-17, 6:02pm
The issue impacting the University Website has been resolved.

Service unavailable: Phones
November 16, 7:04am
Phones On-Campus Calls Webex Calling Inbound/Outbound Calls
 
Nov-16, 7:04am
OTS is aware of a service outage affecting the Campus Phone Lines. We're actively working to identify the cause and implement a resolution. An update will be made as information becomes available.
 
Nov-16, 8:03am
The issue impacting the Campus Phone Lines has been resolved.

Vendor reports outage for Microsoft 365
October 29, 12:07pm
Microsoft 365 & Email Microsoft 365 Microsoft Outlook OneDrive SharePoint Office Online Forms Bookings
 
Oct-29, 12:07pm
The vendor is reporting an outage for multiple Microsoft 365 services. OTS is monitoring the vendor status reports and will update as information is received.
 
Oct-29, 3:53pm

Microsoft has reported initial signs of recovery but services are still affected. OTS will notify users with updates as they become available.

 
Oct-29, 8:52pm
Microsoft has reported that the issue for Microsoft 365 is resolved.

Service disruption: Blackboard and other Digital Learning Platforms
October 20, 9:38am
Blackboard/Digital Learning Blackboard VoiceThread Panopto
 
Oct-20, 9:38am

Due to the AWS Global outage this morning Blackboard, Ally, Panopto, VoiceThread and other digital learning platforms are experiencing latency. You may notice slowness or features such as Blackboard Annotate not loading properly.

OTS will post an update when we have more information available.

 
Oct-20, 2:46pm

The vendor reports they are  continuing to see signs of recovery, but full restoration is still in progress . We will provide updates as more information becomes available.

 
Oct-20, 4:59pm
The vendor reports most systems have recovered, this issue is resolved.

Service disruption: Virtual Workspace
October 16, 10:03am
Network & Internet Virtual Workspace
 
Oct-16, 10:03am

OTS is investigating reports of service disruption with Virtual Workspace and accessing the Student Desktop. We will post an update when we have more information available.

 
Oct-16, 11:07am

OTS continues to work on the issue affecting Virtual Workspace and the Student Desktop.

The service is currently available to users and we are working to restore full functionality. OTS will provide updates as more information becomes available.

 
Oct-16, 5:03pm
The issue impacting Virtual Workspace and accessing the Student Desktop has been resolved and we are monitoring for any further disruptions.