Service disruption: TU Online Forms
July 29, 2:33pm
Business Applications TU Online Forms
 
Jul-29, 2:33pm

OTS is investigating reports of a service disruption with TU Online Forms, specifically with FormAssembly forms not sending email notifications after form submission. We will post an update when we have more information available.

 
Jul-29, 4:12pm
The issue impacting TU Online Forms has been resolved. The vendor has proceeded with a working resolution but email notifications following a form submission may still experience some delays.

Service disruption: Power BI unavailable from off campus
July 29, 9:20am
Other Services Power BI
 
Jul-29, 9:20am

OTS has identified a service disruption with Power BI (https://bi.towson.edu) from off campus.  We will post an update when we have more information available.

Power BI is accessible when using computers on the TU network and Virtual Workspace. 

 
Jul-29, 1:40pm

OTS has restored access to Power BI from off campus. We are still working to fully stabilize the service so there may be brief interuptions.

We will provide updates as more information becomes available.

 
Jul-29, 4:15pm
The issue impacting Power BI has been resolved.

Service disruption: Homeshare
July 27, 8:05pm
File Shares Home Shares (H: Drive)
 
Jul-27, 8:05pm

OTS has identified a service disruption with Homeshare. We will post an update when we have more information available.

 
Jul-28, 3:00am
The issue impacting Homeshare has been resolved.

Service disruption: Power BI
July 17, 1:18pm
Other Services Power BI
 
Jul-17, 1:18pm

OTS is investigating reports of a service disruption with Power BI. Users off campus are seeing a certificate error when attempting to reach BI.towson.edu. We will post an update when we have more information available.

 
Jul-17, 1:41pm
The certificate issue impacting Power BI has been resolved.

Glen Tower C Network Outage
July 07, 7:38pm
Network & Internet Wired Network
 
Jul-7, 7:38pm

There is a power outage at Glen Tower C that is causing a network outage impacting summer camps housed in the building. Facilities Management is aware and investigating. OTS will verify connectivity is restored after Facilities Management confirms power is restored.

 
Jul-7, 10:45pm

Facilities Management reported that power has been restored. The network is back online.

Service disruption: Inbound/Outbound Calls, On-Campus Calls
June 23, 5:43pm
Phones On-Campus Calls Inbound/Outbound Calls
 
Jun-23, 5:43pm

OTS has identified an issue with some phones being down on campus including the ones in Public Safety communication room. Engineers are working on resolving the issue. We will post an update when the service is fully restored.

 
Jun-23, 6:13pm
The issue impacting Inbound/Outbound Calls, On-Campus Calls has been resolved.

Vendor reports issues accessing Microsoft 365
June 11, 4:34pm
Microsoft 365 & Email Microsoft 365 Microsoft Outlook OneDrive SharePoint Office Online Forms Bookings
 
Jun-11, 4:34pm
The vendor is reporting issues accessing Microsoft 365. OTS is monitoring the vendor status reports and will update as information is received. Accessing outlook.towson.edu is unaffected at this time.
 
Jun-11, 9:00pm
The vendor has reported that the issue affecting Microsoft 365 is resolved.

Service disruption: Webex
June 03, 8:46am
Web Conferencing Tools Webex
 
Jun-3, 8:46am

OTS is hearing reports of some users having issues with Webex services. We will post an update when we have more information available.

 
Jun-3, 10:10am
The vendor has identified the cause of the disruption and is still working to resolve the issue. We will provide updates as they become available.
 
Jun-3, 6:24pm
The vendor has reported that Webex Services have been successfully restored.

The Student Payment Portal, TouchNet, is currently unavailable.

June 01, 12:08pm
Other Services Other
 
Jun-1, 12:08pm

Accessing the Student Payment Portal from the Student Dashboard in Towson Online Services/PeopleSoft is not working. OTS has contacted the vendor, and we are currently working to resolve the issue. An update will be posted service is restored.

 
Jun-1, 5:32pm

The Student Payment Portal (TouchNet) remains unavailable. The Vendor is continuing to work on the issue, and we will update when we have more information.

 
Jun-2, 4:14pm

The Student Payment Portal, TouchNet, is now available.  

Service disruption: Timesheets, myTU
May 26, 9:16am
Towson Online Services/PeopleSoft & HR Systems Web Content & Publishing Timesheets myTU
 
May-26, 9:16am

OTS is investigating reports of a service disruption with Timesheets, myTU. We will post an update when we have more information available.

 
May-26, 9:38am
The issue impacting Timesheets, myTU has been resolved.