Glen Tower C Network Outage
July 07, 7:38pm
Network & Internet Wired Network
 
Jul-7, 7:38pm

There is a power outage at Glen Tower C that is causing a network outage impacting summer camps housed in the building. Facilities Management is aware and investigating. OTS will verify connectivity is restored after Facilities Management confirms power is restored.

 
Jul-7, 10:45pm

Facilities Management reported that power has been restored. The network is back online.

Service disruption: Inbound/Outbound Calls, On-Campus Calls
June 23, 5:43pm
Phones On-Campus Calls Inbound/Outbound Calls
 
Jun-23, 5:43pm

OTS has identified an issue with some phones being down on campus including the ones in Public Safety communication room. Engineers are working on resolving the issue. We will post an update when the service is fully restored.

 
Jun-23, 6:13pm
The issue impacting Inbound/Outbound Calls, On-Campus Calls has been resolved.

Vendor reports issues accessing Microsoft 365
June 11, 4:34pm
Microsoft 365 & Email Microsoft 365 Microsoft Outlook OneDrive SharePoint Office Online Forms Bookings
 
Jun-11, 4:34pm
The vendor is reporting issues accessing Microsoft 365. OTS is monitoring the vendor status reports and will update as information is received. Accessing outlook.towson.edu is unaffected at this time.
 
Jun-11, 9:00pm
The vendor has reported that the issue affecting Microsoft 365 is resolved.

Service disruption: Webex
June 03, 8:46am
Web Conferencing Tools Webex
 
Jun-3, 8:46am

OTS is hearing reports of some users having issues with Webex services. We will post an update when we have more information available.

 
Jun-3, 10:10am
The vendor has identified the cause of the disruption and is still working to resolve the issue. We will provide updates as they become available.
 
Jun-3, 6:24pm
The vendor has reported that Webex Services have been successfully restored.

The Student Payment Portal, TouchNet, is currently unavailable.

June 01, 12:08pm
Other Services Other
 
Jun-1, 12:08pm

Accessing the Student Payment Portal from the Student Dashboard in Towson Online Services/PeopleSoft is not working. OTS has contacted the vendor, and we are currently working to resolve the issue. An update will be posted service is restored.

 
Jun-1, 5:32pm

The Student Payment Portal (TouchNet) remains unavailable. The Vendor is continuing to work on the issue, and we will update when we have more information.

 
Jun-2, 4:14pm

The Student Payment Portal, TouchNet, is now available.  

Service disruption: Timesheets, myTU
May 26, 9:16am
Towson Online Services/PeopleSoft & HR Systems Web Content & Publishing Timesheets myTU
 
May-26, 9:16am

OTS is investigating reports of a service disruption with Timesheets, myTU. We will post an update when we have more information available.

 
May-26, 9:38am
The issue impacting Timesheets, myTU has been resolved.

Service disruption: VPN
May 15, 7:48am
Remote Access VPN
 
May-15, 7:48am

Some users are reporting an issue connecting to the TU VPN Service. OTS will post an update when we have more information.

 
May-15, 9:04am
The issue impacting VPN has been resolved.

Vendor Reports An Issue With DocuSign
May 12, 3:35pm
Business Applications DocuSign
 
May-12, 3:35pm
The vendor is reporting an issue with DocuSign that is impacting PowerForm links. OTS is monitoring the vendor status reports and will update as information is received.
 
May-12, 4:30pm
The vendor has reported that the issue for DocuSign is resolved.

Service disruption: NetID Management
April 23, 10:52am
NetID & Duo Duo
 
Apr-23, 10:52am

OTS is investigating reports of a service disruption with NetID Management and password resets. We will post an update when we have more information available.

 
Apr-23, 2:14pm

The vendor has identified the cause of the issue and is continuing work towards a resolution.

 
Apr-23, 5:01pm
The issue impacting NetID Management and password resets has been resolved by the vendor.

Service disruption: Network & Internet
March 17, 8:45am
Network & Internet Internet Service Wired Network Wireless Network
 
Mar-17, 8:45am

OTS is investigating reports of a service disruption with Network & Internet in the Administration Building 3rd Floor. We will post an update when we have more information available.

 
Mar-17, 10:28am
The issue impacting Network & Internet has been resolved.